Below you can find out more information about my shop!
ORDERS AND PRE-ORDERS
⭐If you buy pre-order items together with non-pre-order items, all the items in your order will be shipped together once the pre-order merchandise has arrived.
⭐The manufacturing of charms and other complex products takes longer than stickers and prints, and I cannot accurately predict the amount of time they will take to arrive. The product manufacturing stage takes the longest, especially when I place big orders.
⭐When I open pre-orders, all my customers are contacted via email, and are kept up to date with the manufacturing process. Please make sure to check your spam folder as well, in case my emails ended up there.
⭐If a product is unuccesful, and I do not manage to gather funding for it, I will inform everyone of my next steps. This has not happened to me as of yet.
⭐Order processing and packaging times vary. I am preparing all orders on my own, so please be mindful if delays appear. Shipping can also be affected by delays out of my control such as: customs, long proessing times, strikes etc.
⭐If an order is lost, I will resend it. If the lost item is out of stock, I will contact the customer for further discussion. I am quick to reply and sort out problems :) so please do not worry.
⭐All pre-orders usually receive a small gift from me, based on the value of the total order. For regular orders, I usually add small gifts for any order above £20.
⭐All pre-ordered charms come with a free extra decoration. If you do not want one, please let me know. Regular orders do not include this by default and they need to be purchased sepparately by buying the 'Extra Decoration for Keychains/Charms' listing to your basket.